splashtop mouse not working11 Apr splashtop mouse not working
To connect to your remote computer, open the Splashtop app and simply click the computer you want to connect to. You just don't get it. If I try to help one of those RDP users via Splashtop, when I log into their RDP session via Splashtop's choice to connect to the active RDP session, it kicks them out of their RDP session, and if they log back in via RDP, it kicks ME out of the Splashtop connection. Remember that if youre remotely controlling your office computer, any software your company uses to track your activity on your office computer can still be used, just as if you were using the work computer in-person. To approach a computer remotely, it must first be set up . Do you get it now? We will need your help to reproduce the issue then collect logs. Unfortunately, its not a total fix as the issue is happening again as I type in this text box, but at least in the Office apps I can see what Im doing. and was challenged. GUEST or HOST! Had I asked "Can someone give me a good alternative while I work out a problem with Splashtop? After a second, your iPad will be screen mirrored onto your computer. Verify that only you and/or others with clearance have permission to remotely access your computers. You can also select Pointing Devices and then select your mouse to customize the mouse buttons. For those utilizing a Windows 7 OS, users must install any additional printer drivers. For example the mouse cursor disappears in Notepad, Word, Excel and other applications. On mobile devices, the experience of controlling the remote computer is a little different than when working on a computer because you wont have a mouse. I was having this issue (or similar) when remoting into my desktop from one our Vspace /Ncomputing client devices. They are back to work, and the new computers should be going in soon.Gregg, "Because you came on a forum with extremely limited to none knowledge on the software in question"Well, I did post in the Remote Support forum and tagged the Splashtop rep, and I have seen dozens of people on here recommend Splashtop, so I don't get your point about "a forum with extremely limited to none knowledge". LOTS of people here use Splashtop. It felt like I am dealing with Dell support techs with their blinders on.I will do their suggested workaround and try it again.Thank your much less frustrating help!Gregg, Mark,The question If we see the screen flickering after sign-in there are two possible causes - apps causing Explorer to crash, or display driver issues. Navigate to the SOS area of the app Click the "+" SOS icon or select "SOS | Connect to User's Computer" from the menu So again, don't be like that when you've come to others for help when your actual only source of help isn't helping you because then other people may be reticent to help you in future in case you get your knickers in a twist again. As it stands, the only Splashtop plans that offer remote printing access are: Additionally, users can only remotely print documents if their desktop or laptop computer uses one of following operating systems: Its also a good idea to remember that the remote print feature is only available during an active remote session. It's 100% irrelevant to getting the Exchange issue fixed.Now, please excuse me, but my knickers just came out of the wash and I need to go iron them.Gregg, "BTW, their SOS product DOES work on these problem systemswhich I figured out a few days after my post.". GoToMyPC. Welcome to the Snap! Solution 6. Generally, Splashtop should be fairly responsive with 1.5 - 2Mbps of uplink from the computer being remotely accessed. However, another option besides uninstalling drivers is to reboot a key called VirtualDisplay. The Splashtop Integration allows Datto RMM partners to remotely access computers using Splashtop technology. 3. Its work when I change the guest os one. Any way to make it not dissappear. This will automatically shut off the device. New Dell Latitude laptop, same problem with a variety of mice tried - wired & wireless. Cheers, Glad it worked for you and thanks for leaving the comment , Sadly this fix is temporary, after a while the cursor disappears again . On the initial screen (note the remote PC screen in the background), you will see an overlay that explains some of the finger gestures you can use to navigate the computer screen in place of using a mouse. AnyViewer is a safe and reliable remote access software for Windows. Copyright 2023 Splashtop Inc. All rights reserved. For more information, please see our When youre done with the session, just click the End session button at the left of the footer toolbar. Our team's plan is to add the fix in upcoming release of new streamer (agent) targeting in two weeks so there will not be a need for the workaround shortly. One of the most frustrating problems with Splashtop is when it only shows a black screen while trying to create a remote session to an unmanned Windows computer. Thank you. If you have five licenses then any five people from your list of technicians can use SOS concurrently. So, "Actually it would allow you to work out whether you have an exchange error or a network error" is also USELESS, and "Using kerio is a useful suggestion" is wrong,because I already know in that scenario that it is a "specific" Exchange server issue. I checked with our team, and here is the initial feedback: Windows only allows a single user login (console or RDP). Just because you cannot see the value in a suggestion doesn't automatically render it irrelevant. Here is the easiest way to resolve this issue: Splashtop Business Pro offers true multi-to-multi monitor support, allowing users to display their dual office or home monitors side-by-side as if they were physically working from the office. If so, change the cursor movement in Excel so it's set up properly. not really a solution but can help debug/address the issue. console session, and then switch to the RDP session, then Splashtop & RDP If this still doesnt work, try running an older version of the app. Change), You are commenting using your Facebook account. Solution 1. See if you are still experiencing a problem. Sound Choice to output sound over the remote connection only, on this computer only or both. Your solution OFFICIALLY ends the nightmare. It does not matter if every other vendor on the planet cannot connect to an active RDP session, because I already KNOW that Splashtop CAN do it by design with their Splashtop Streamer. 3) After selecting language, press Shift + F10 to open Command Prompt. "Exchange isn't receiving emails" can you use kerio to see if that receives email? Right-click on entry for the mouse you're troubleshooting. The mouse cursor showed the busy pointer when hovering over the desktop. Developed by Splashtop Inc., Splashtop is a suite of remote support and remote desktop software. Use the Invite Technicians button to invite additional technicians to your account. Please note: You can switch the setting back to extend these displays upon returning to the office. Ahh so my suggestion was valid and you tried it (without consciously knowing it), testing other remote desktop apps does not exhibit the same issue, ergo you could discount an actual PC problem and could have proven to the technical team, seeing as they were being so obtuse, that it was the splashtop software that was at fault if they tried to tell you it wasn't. As I said before, "Using any of the others is IRRELEVANT to my issue with SPLASHTOP. Shame on me for thinking that an actual Splashtop user could test what I asked!----------------Regarding your "after originally not getting the answer you were looking for and getting nowhere with the one and only set of people that could actually help you" comment, you seem to have missed the point of why I posted here in the first place. Im using Windows 11. Welcome to the Snap! Using any of the others is IRRELEVANT to my issue with SPLASHTOP.Gregg, Mark,The "Windows only allows a single user login" response was the ONLY type of response I initially received ("Splashtop and RDP use the same ports, so this would force one user using a RDP/Splashtop to boot the other user off. My response frustrated you because you were under the cosh, feeling pressure and the one people that could help you weren't helping you as you needed. "Yes, LOGICALLY, they SHOULD know more, BUT as I noted in my second sentence, "They have COMPLETELY MISSED what I am telling them or have given me false information." Tap pair to disconnect my dual 38-inch and mouse but it's connected, we hooked up. The Splashtop onscreen prompts show the 3 steps. After entering the 9 digit code into the SOS screen of your Splashtop app, click the arrow to connect and the remote access session will begin. ", THEN your response would have been perfectly fine and I would have thanked you for the suggestion. Your remote access session is complete! Addicted to coffee. Now hopefully you understand why i said "can you use VNC?". Look for the "+" SOS icon when you start the app and tap it. You will see a screen that looks like this where you enter the users 9-digit code. Its very easy and straightforward to operate Splashtop when the devices use the same OS (i.e., Mac to Mac or Windows to Windows) so the steps below will be quick and easy to follow. If you see Realtek HD Audio Manager, right-click and select Disable. Here is how to change multiple duplicate displays to mirror one another via the Windows display settings: Once changes are confirmed, all windows should consolidate down into a single screen. Steps to transfer files Install Splashtop Streamer and Splashtop Business app. Because as I noted several times and proved with images, I already KNEW that Splashtop "isn't working as it is meant to" work on those computers (all 15, but two different models). Thanks again for helping to uncover the corner case win7 issue with terminal switching. For battery-powered ones, open up the battery bay of your mouse and swap in some fresh batteries. Enter your email address to follow this blog and receive notifications of new posts by email. To connect your mouse to your iPad or iPhone, follow the steps below: Select the AssistiveTouch toggle this will open a new menu, Select the AssistiveTouch toggle at the top to turn it on, In the same menu, select Pointing Devices, Set your Bluetooth mouse to pairing mode. The Session Code field and Connect button allow you to enter the 9 digit code from the users computer or device that you want to access. Using kerio is a useful suggestion that may or may not guide someone to a fix depending on the issue at hand. Connection Installation Remote Print Blank Screen Screen Display Sound Miscellaneous Diagnostic tool QED. This section will deal with issues like Splashtop dual monitor not working and Splashtop not working when the monitor is turned off, because users cant connect to a remote computer if its not active. Click here for a blog post on remote accessing and controlling Android devices with SOS. Today, I even made two videos showing them, but I probably won't hear back for a couple of days.This image is the problem client's computer: if I click on choice 1, nothing happens, but it SHOULD connect to the live user's session without kicking out the user. The difference between you and I here is that when they corrected me, I acknowledged it that I screwed up and didn't try to defend my unhelpful answers. Read reviews, compare customer ratings, see screenshots, and learn more about Splashtop Wired XDisplay HD - Extend & Mirror. However, if the remote computer is on your companys network while youre remotely accessing it to browse the internet, your company can still monitor your internet activity as if you were using the office computer in person. In my case, I use a VM for work on a personal machine, as I am a contractor and the work VM needs to be on the network and have all the group policy stuff, which like many organisations has its theme logod for corporate satisfaction. USEFUL. Complex processes are happening to adjust different screen resolutions between home and at the office and this can cause some visual side effects. You need to hear this. 4. Testing VNC or something similar, even SOS, would be have been irrelevant. Open the Splashtop Business Application on the local computer -> Click on the gears (settings) icon of the remote computer that's experiencing the issue -> A new window will open up -> Look towards the bottom and click "Restart Streamer" 0 Comment actions Please sign in to leave a comment. They were telling me it couldn't be done at first. A recent New York Times article titled How Your Boss Can Use Your Remote-Work Tools to Spy on You has led some people to worry that Splashtop can be used as a tool for managers to spy on their employees. AnyViewer, a powerful remote desktop connection software for Windows Server and Windows PCs, is a great choice. If they are in my post thread and they contribute little or nothing to the issue, then sometimes I do respond in frustration.You were my "vent point" ONLY because your response had nothing whatsoever to do with the specifically outlined issue and set of test steps FOR THE SPLASHTOP PRODUCT that I asked if others could test.Regarding your "Just because you may know of other remote support tools doesn't mean that you have actually considered using one to test whether they also exhibit the same issue in the scenario" comment, I have ZERO NEED to know if SOMEONE ELSE'S PRODUCT does have the same problem, because I already know that Splashtop CAN DO what I needjust not on THIS CLIENT'S computers.
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